Whilst apps are great when they work, it’s not uncommon for our phones to refuse to open or run apps properly like a spoild child before bed time. But how can we tell when an app isn’t working and how can we solve the problem?
The explanation and answers are dependent on your operating system, and each will react to a broken app in a different way. Therefore, Apple, Android and Windows will all have their own methods to fix apps found on their separate markets.
Covering the general symptoms of a broken app on most operating systems, the program will freeze or crash and close down – taking you back to your home menu.
More often than not, the issue will have sorted itself out by the next time you try to open it again.
But these are simple glitches and issues that may occur due to over-usage or a number of applications being open all at the same time. If none of your Apps are working, you’ll need to look into long-term ways to fix the problem.
If App Store applications aren’t working on an iPhone, iPod or iPad, it can sometimes suggest there is a device software issue.
Using the simple turn it off and on again method that we all absolutely hate after years of IT helpline calls, can quite often fix any problems and update any settings needed. I know, who would’ve thought?
Unlike simply closing an app, when the phone is properly shut down, apps with background refresh activated or system files will also stop to function – giving you a fresh slate when you switch the phone back on.
Another reason your software might cause your apps to stop working is due to a software update. If you do not keep up to date with the latest iOS updates available for your Apple product, the chances of glitches and problems will increase.
Checking for app updates in the app store could also help solve the problem: Set updates to automatically download for any apps through the settings, but if you haven’t done this, you’ll have to go check which apps need updating. You may find a fair few will not work or open until the necessary updates are complete.
If this still doesn’t work, resorting to re-installing the app or resetting your phone’s settings may help to give your device the boost it needs to function.
For Android, there are simple ways of troubleshooting similar to Apple – such as restarting and updating your phone – and more difficult options: Contacting the app developer.
When the simple options aren’t working, before accusing the developer, look at the issues within the app.
Try deleting cache and data, or force stop so that the application is no longer working in the background and storing data that might cause it to slow and crash multiple times.
Like Android, built up cache is often the problem when apps are being unresponsive.
With Windows products you may find that apps do not work due to newly installed Anti-Virus systems that see the application as a threat to the computer, therefore refuses access.
Working in the same way as a mini computer, Window apps can be dealt by installing updates, troubleshooting and removing programs to re-install are all good ways to try restart the apps.
It can be extremely annoying having to try a number of ways to find if any of them will solve the problem. But being persistent may cost you a lot of money, rather than having to pay a professional to take a look at the issues.